Terms of service

TERMS AND CONDITIONS - WEBSITE

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

 

TERMS AND CONDITIONS - EMAIL CORRESPONDENCE

Any emails sent, their contents and any attachments to it are private and confidential. Any unauthorised disclosure, use or dissemination of the whole or part of the message (without our prior written consent) is prohibited. If you are not the intended recipient, please notify us immediately. Neither we nor the sender accepts any responsibility for viruses and it is your responsibility to scan attachments (if any).

The content of any emails do not necessarily reflect our views or those of our officers and we take no responsibility for the views of the author. Emails sent and received may be read by people other than the intended recipient and may be monitored to ensure efficient operation of our email systems. Incoming and outgoing telephone calls to our offices may be monitored or recorded for training and quality control purposes and for confirming orders and information.

 

TERMS AND CONDITIONS – GIFT CARDS

These terms & conditions refer to E-Gift Cards. The terms and conditions do not affect your statutory rights.

E-Gift Cards cannot be exchanged or redeemed for cash, and refunds will not be given for the purchase of a E-Gift Card. Refunds of items purchased with a E-Gift Card are subject to our Returns Policy, available here. This does not affect your statutory rights.

E-Gift Cards are valid for 12 months from the date of purchase. 

Any remaining balance left on the E-Gift Card after the expiry of the validity period will be cancelled and the E-Gift Card will become invalid and no longer available for use. Should your E-Gift Card expire, please contact our customer service department here.

Further information regarding our E-Gift Cards can be found here.

 

SECURE PAYMENT

We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.

As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.

It's also good practice to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.

For security and to avoid the risk of fraud, we are no longer accepting cheques and order forms sent to us via the post. If we receive a posted order form we will return it without processing the order or cashing the cheque.

 

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

What we can guarantee is the colour as depicted in the catalogue and as a result, we recommend the use of the colours featured in the catalogue as the most accurate guide.

We remind you that we are under a legal duty to supply goods which are in conformity with our contract with you.

 

COPYRIGHT AND TRADEMARK

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.

 

COMPANY REGISTRATION

Selective Marketplace, trading as Wrap London® and Poetry®

As well as Wrap London®, we have a second brand Poetry®. The design and marketing team for both brands is effectively one team of about fourteen people. There are some within that team that are focused on one brand or the other, but we sit in an open-plan space, working together and sharing ideas. As a result, the two brands have many shared values: a love of beautiful, predominantly natural fibres is at the core of both; the look for both brands is relaxed and informal; our corporate values of respect and honesty and our long-term focus reflected in both brands.

If you find Wrap London® appeals to you, there is a good chance you will also find things you like from Poetry® so we will send you a catalogue once you order from Wrap London®. If you would like to see the Poetry® collection now, click here to visit the website where you can also sign up for our email newsletters.

Selective Marketplace Limited, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.
Registered in England and Wales no. 1566688.

 

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Please go to our Privacy Notice below, where we explain the various ways that you can exercise your rights. You can opt-out of us selling your personal information, submit a subject access request, or request that we erase your personal information.

If you have any further questions, please contact our Data Protection Manager at dataprotectionmanager@selective.co.uk.